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Hosting and dashboard

FTP accounts: create them and connect with FileZilla

The main account reaches your whole hosting; extra accounts only the folder you choose. Server, port and steps for FileZilla.

In your hosting menu, under Advanced, open FTP. At the top you see how many accounts you use out of those your plan includes.

  • Main account: your hosting username (shown in the Overview). It reaches the whole account with the main password, which you change in the Overview. It can't be deleted.
  • Extra accounts: so someone else (a designer, for example) can upload files to one folder only, without seeing the rest.

Create an FTP account

  1. Click New FTP account.
  2. Type the User (letters, numbers, dot, hyphen and underscore) and pick the Domain: the login will be user@yourdomain.
  3. Choose the Password.
  4. Under Folder, type the path or click Browse to pick it from your hosting folders. public_html is your website's folder. If it doesn't exist, leave Create it if it doesn't exist ticked.
  5. Click Create FTP account.

In Your FTP accounts you can Change password, Change folder or Delete each account. Deleting only removes the access: your files aren't touched.

Connect with your FTP app

Connection details

Host
server01.fodenflow01.com
Port
21
Protocol and encryption
FTP with explicit TLS (if your app offers it)
Transfer mode
Passive
User
The full user, for example [email protected]
Password
That FTP account's (for the main one: the hosting password)

In FileZilla

  1. Open FileZilla and go to File → Site Manager → New site.
  2. Protocol: FTP. Host: server01.fodenflow01.com. Port: 21.
  3. Encryption: Use explicit FTP over TLS if available.
  4. Logon type: Normal, with the FTP account's user and password.
  5. Under Transfer Settings choose Passive and click Connect.

The exact host is also shown in your dashboard's FTP section, with copy buttons. SFTP (over SSH) isn't available for these accounts: use FTP.

Just want to upload or edit a few files? The dashboard's Files manager does it without installing anything: how to use it.

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