Signs your site is infected
- It redirects to other pages or shows ads you didn't add.
- Google or the browser warns that the site is dangerous.
- Users, files or pages you didn't create show up.
- Your hosting provider or your visitors warn you about malware.
How to request a cleanup
- Go to Malware removal and fill in the request: the domain, what's happening and how to contact you.
- If you like, pay right away (there's also a same-day option).
- We find and remove the malicious code, restore what's needed and leave the site protected. We'll tell you what we found.
In the meantime, change the passwords for your dashboard, WordPress and FTP, and don't delete files yourself: they help us find how the attackers got in.
To keep it from happening again, add WordPress maintenance: keeping things updated is the best defense.
Ask the assistant
Still have a question about this? Ask the assistant.
Was this article helpful?
Related articles
- Monthly WordPress maintenance: what's included and how to startOur team updates your WordPress, takes backups and checks security every month. Basic and Complete plans.
- Automatic backups: weekly or dailyYour hosting automatically saves a copy of your files and databases every week, or every day depending on your plan.
- Custom web design: how we workOur team designs your website with help from AI, in four steps: meeting, proposal, design and launch.