A request from your dashboard (best if you're already a customer)
- Go to Support (Tickets tab) and click New request.
- Write a short Subject and choose the Topic (Hosting, Domains, Email, Billing and payments, My account or Something else).
- If it's about a specific plan, choose the Service: that way we can look at your account directly.
- In Message, tell us what's happening, what you tried and, if relevant, the affected domain or mailbox. Click Send request.
We reply in the same request and let you know by email. You can answer with Reply and, once it's solved, Close request. My requests shows whether each one is open, answered, on hold or closed.
Other ways
- Fodenflow Assistant (AI): the button in the bottom-right corner, or Support → AI Assistant in your dashboard. It answers with the guides in this help center and, when you're signed in, checks your services. More in The AI assistant.
- WhatsApp: the number is on the Support page of your dashboard and at the bottom of this help center. Under Common topics we open the chat with the message ready.
- Contact form: on Contact, if you don't have an account yet.
Looks like something's down for everyone? Check the system status before contacting us: we post there when there's a general issue.
Ask the assistant
Still have a question about this? Ask the assistant.
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