The Fodenflow Assistant is an AI chat. Open it with the button in the bottom-right corner of the site and the dashboard, with Ask the assistant in this help center, or in your dashboard under Support → AI Assistant, full screen and with your past conversations.
Without signing in
It helps you choose a plan, explains how to do things using this help center's guides (with a link to each article) and tells you the next step: creating an account, asking for a migration or contacting us. It can't see or change any service and the conversation isn't saved.
When you're signed in
- Checks your services: whether your site loads, SSL, the DNS zone, PHP errors, a domain's email, your backups or the status of a Node.js app.
- Suggests fixes: for example, changing the PHP version or installing SSL. The change is shown on a card and only happens when you click “Apply”; if you don't like it, click Cancel.
- Asks our team: things we manage (the firewall, the mail queue, plan limits) become a request with its ticket, and you see the answer in the chat and by email.
There's a daily message limit. When you have only a few left, it says so below the chat. If you hit the limit and it's urgent, open a request.
The assistant can make mistakes: review what it suggests before applying it. It will never ask for passwords or card details: if someone does in its name, don't share them.
If the AI isn't available at the moment, the chat shows shortcuts to the most-searched answers, WhatsApp and the contact form.
Ask the assistant
Still have a question about this? Ask the assistant.
Was this article helpful?
Related articles
- How to get help: requests, assistant, WhatsApp and emailOpen a request from your dashboard and follow the reply there, ask the AI assistant, or message us on WhatsApp or through the contact form.
- The status page: when something's down for everyoneWhat fodenflow.com/estado shows, how it's measured and how to get incident notices by email.
- My emails don't arrive or mine land in spamA checklist to go through, in order, when email doesn't arrive, won't send or ends up in spam.