If you forgot your password
- On Sign in, click Forgot your password? (or go straight to Reset your password).
- Enter your account email and click Send instructions.
- Open the link we email you and choose a new password. If you don't see it, check your spam folder.
If you lost the phone with your authenticator app
When you're asked for the code, use one of your recovery codes instead of the app's. Each one works only once. Once you're in, turn verification off and back on with your new phone.
Don't have your phone or your codes? Message us on WhatsApp or through Contact and we'll help you get back in. We'll ask you to confirm the account is yours.
Ask the assistant
Still have a question about this? Ask the assistant.
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- Change your passwords (dashboard, hosting, email and more)Each thing has its own password. Here's where to change each one.
- Turn on two-step verificationAdd a code from an authenticator app at sign-in, so nobody can use your account even if they know your password.
- How to get help: requests, assistant, WhatsApp and emailOpen a request from your dashboard and follow the reply there, ask the AI assistant, or message us on WhatsApp or through the contact form.