Help center
How can we help?
Step-by-step guides for your hosting, domains, email and payments. Search for what you need or pick a topic.
Ask the assistant
Tell it what you need in your own words: it answers with the steps and the article that explains them.
Topics
Browse by topic
Each topic gathers the guides for one part of Fodenflow, from the basics to the more technical. 110 articles.
- 5 articlesGetting startedCreate your account, pick a plan and get to know your dashboard.
- 13 articlesHosting and dashboardFiles, databases, PHP, cron jobs and your hosting tools.
- 9 articlesDomainsRegister, connect, transfer and renew your domains.
- 8 articlesEmailMailboxes on your domain, webmail, email apps and sending limits.
- 6 articlesTransactional and marketing emailSend from your app via API or SMTP, campaigns, domains, bounces and limits.
- 5 articlesSSL and securityFree certificates, two-step verification, passwords and abuse reports.
- 6 articlesWordPressOne-click install, signing in to wp-admin and making it faster.
- 4 articlesBackupsAutomatic and manual backups: create, download and restore them.
- 4 articlesAI BuilderYour website built by AI: credits, changes by chat and publishing.
- 10 articlesWebsite BuilderTemplates, blocks, pages, theme, forms and publishing.
- 2 articlesCloud HostingPHP processes, memory and when Cloud is the right move.
- 8 articlesNode.js AppsDeploying from GitHub, variables, domains, MySQL databases, logs and console.
- 5 articlesServices and toolsWeb design, maintenance, malware removal, AI logos and the SEO check-up.
- 2 articlesMigrationWe move your website for free: what's included and how to ask.
- 11 articlesPayments and billingPayment methods, invoices, renewals, add-ons, coupons and the guarantee.
- 7 articlesYour accountYour details, the AI assistant, getting help, system status and cancelling.
- 5 articlesProgramsReferrals, affiliates, account credit, resellers and free workshops.
- Talk to us WhatsApp, a request from your dashboard, the contact form or the assistant.
- System status Something not working? See if there's a general issue.
Most read
Popular articles
- DomainsConnect a domain you have elsewherePoint your domain to Fodenflow by changing its nameservers (or using A records) at your current provider.
- Getting startedHow to create your Fodenflow accountYour account is free and lets you buy, pay and manage everything from a single dashboard.
- Getting startedWhich plan is right for me?A quick guide to choosing between Web Hosting, Cloud, Website Builder, AI Builder and Email Hosting.
- Getting startedActivate your hosting after you buyIf you chose to pick your domain later at checkout, activate your hosting from the dashboard in a minute.
- Hosting and dashboardYour hosting overviewWhere to see your plan's usage, your domains, the details for pointing your DNS and the account password.
- DomainsSearch for and register a domainFind an available name, register it on its own or with your plan, and follow the registration from your dashboard.
- EmailCreate a mailbox on your domainSet up addresses like [email protected] from your hosting's Email section, and manage them: password, storage limit, pause and webmail.
- EmailSet up your email on your phone, Outlook or the Gmail appThe IMAP, POP3 and SMTP settings to use your mailbox in any email app.
Frequently asked questions
What people ask us most
Do I need to know about servers to use Fodenflow?
No. Everything is done from your dashboard with buttons and forms: creating mailboxes, installing WordPress, turning on SSL or making backups. And if you get stuck, contact us and we'll do it with you.
How long does it take for my plan to be ready?
As soon as the payment is confirmed we create your hosting, which is usually ready in a few minutes. If you paid by bank transfer, it activates once we've reviewed the receipt.
Can I use a domain I already have with another provider?
Yes. You don't need to transfer it: just change its nameservers (or create A records) so it points to Fodenflow. The details are in your hosting's Overview.
Does migrating my website cost anything?
No. We move your website, databases and email for free, and the domain is pointed only after you've checked that everything looks right.
Does my plan renew automatically?
Yes, if you leave auto-renewal on (it is by default). About 7 days before, we send you the renewal invoice; if you saved a card (services in dollars) or turned on Mercado Pago automatic debit (services in pesos), it's charged automatically after a notice. Otherwise you pay it with any method. If it expires unpaid, the service is suspended until you pay.
Can I change plans later?
Yes. From My services you can upgrade your plan by paying only the difference for the months left, or add extras like more storage, daily backups or PHP processes.
Do you make backups?
Yes, automatically: weekly or daily depending on your plan. You can also create, download and restore backups whenever you like from the Backups tab.
Is there a guarantee?
Yes, a 30-day money-back guarantee on hosting, Cloud, Website Builder, AI Builder and Email Hosting plans. Domains aren't refundable once registered.
Still have questions? Contact us.
Didn't find what you were looking for?
There are real people on the other end who know your account. Choose how you'd like to reach us.