Terms and Conditions

If you are a customer in the Argentine Republic (you are billed or pay from Argentina), the service is provided by Fodenflow, domiciled in the Argentine Republic. Argentine law applies to those customers, in particular Consumer Protection Law 24,240, the Argentine Civil and Commercial Code and Personal Data Protection Law 25,326.

If you are a customer in the United States or any other country, the service is provided by Slap your brand Corp, a corporation organized in the United States of America. The federal laws of the United States and the laws of Slap your brand Corp's state of incorporation apply to those customers.

In these documents, “Fodenflow”, “we”, “us” or “the company” means the company that provides your service under the paragraphs above; “you” or “the customer” means whoever purchases or uses the services. The applicable company is shown on every invoice.

To purchase, you need an account with true, up-to-date information. You must be at least 18 years old or otherwise have legal capacity to contract; if you purchase on behalf of a company, you represent that you can bind it.

You are responsible for safeguarding your passwords (for your account, hosting panel, mailboxes, FTP and databases) and for everything done with them. We recommend turning on two-step verification. Let us know right away if you suspect unauthorized access.

Each plan includes the resources published on its page when you purchase it (websites, disk space, bandwidth, databases, FTP accounts and so on). The plan's space is shared by the site's files, databases, backups stored in the account and email.

Mailboxes on hosting plans are unlimited in number and use the plan's space. With Email Hosting you purchase a number of mailboxes with a set amount of space per mailbox.

“Unlimited” means we do not set a numeric cap for the normal use of a website or business; it does not allow usage that affects the server or other customers (see Acceptable use).

Add-ons (extra space, daily backups, AI Builder, AI credits, extra mailboxes) are added to the plan, billed with it and renewed with it until you remove them.

We may improve, change or replace the technologies and providers behind the services, as long as the resources you purchased are not reduced during the paid period. If we have to discontinue a service, we will give you at least 30 days' notice and refund the unused portion.

The AI Builder creates and edits websites with artificial intelligence based on your requests. Each plan or add-on includes monthly credits that renew on your subscription date and do not roll over. Creating a site and each change use credits; if a request fails, its credits are returned.

AI-generated content may contain errors or resemble existing content. Review it before publishing: you are responsible for what you publish. Do not ask the AI for content that is illegal, misleading or infringes the rights of others.

To generate sites, what you type in the AI Builder is sent to our artificial intelligence provider (Anthropic), which processes it on our behalf and does not use it to train its models.

Domain registration is also subject to the rules of each extension's registry (NIC Argentina for .ar; ICANN and the relevant registry for the others). A domain is registered only once the registry confirms it; if it cannot be registered, we refund what you paid for that domain.

.ar domains (NIC Argentina): unless you indicate at purchase that you are the holder, the domain is registered with NIC Argentina in Fodenflow's name (or in the name of the trustee service of the registrar we work with), and we manage it on your behalf for as long as you keep the service. You can ask us at any time to transfer it to your name (NIC Argentina requires the new holder's CUIT or CUIL and tax password).

Other domains we register through our registrar (CentralNic Reseller) are registered with our details as holder and contact, and we manage them on your behalf for as long as you keep the service; you can ask for them to be put in your name or for the transfer code to move them to another provider, except within 60 days of registration or a transfer, when ICANN rules do not allow it.

Domains renew yearly. If not renewed, they enter each registry's grace and redemption period (at the cost the registry charges) and then become available for anyone to register. We are not liable for the loss of a domain that was not renewed on time.

Do not register domains that infringe the trademarks or rights of others. Disputes are resolved under the applicable registry's policy (for example, ICANN's UDRP or NIC Argentina's procedure).

Prices are published in US dollars (US$) and, for customers in Argentina, also in Argentine pesos at the exchange rate on the day of payment. For customers in Brazil they are also shown in Brazilian reais (R$) at the day's rate for reference only; they are charged in US dollars. Invoices are issued in US dollars. Any taxes that apply in your country are shown before you pay.

Promotional prices apply only to the first billing period. Renewals are charged at the current renewal price, shown at purchase and in your dashboard.

We accept credit or debit cards (Stripe), Mercado Pago, PayPal and bank transfer. Card payments are processed by the provider you choose: we never see or store your card details.

A service is activated once payment clears. Discount coupons are subject to the conditions stated on each and cannot be exchanged for cash.

Subscriptions renew automatically at the end of each term for the same length unless you cancel first. We email you before the renewal date with the amount due.

You can cancel at any time from your dashboard: the service continues until the end of the period already paid and does not renew.

Auto-renewal: it is on for each service and you can turn it off at any time with one click from your dashboard (when off, nothing is invoiced or charged: we remind you before expiry and you can renew manually). If you save a card or turn on Mercado Pago automatic debit, you authorize us to charge that method for each renewal at its current amount; we email you before every charge with the amount, the date and how to turn it off. We do not store your card details (the payment processor does): only the brand, the last 4 digits and the expiry date. You can remove the method at any time. If a charge fails, we send you a link to pay another way.

If a renewal invoice is not paid, the service is suspended after the due date and, after the waiting period we inform you of, the account and its data may be permanently deleted. Make your backups first.

Hosting, WordPress, Cloud, website builder, AI Builder and Email Hosting plans have a 30-day money-back guarantee from your first purchase: if you are not satisfied, we refund what you paid for the plan and its add-ons. Domains already registered (registration is paid when registered and cannot be undone), renewals and services purchased again after using the guarantee are not refundable.

Customers in Argentina: in addition, as a consumer you may withdraw from the purchase within 10 calendar days of making it or receiving the service, whichever is later, at no cost or liability (section 34 of Law 24,240 and section 1110 of the Civil and Commercial Code). You can do so with the “Withdrawal button” or by writing to us through the contact page, and we send you a reference code within 24 hours.

Refunds are made to the same payment method, within the timeframe of the payment provider.

You may not use the services for: illegal activities; content that infringes the copyright, trademarks or privacy of others; phishing, fraud or impersonation; malware, cryptocurrency mining or attacks on other systems; child sexual abuse material; incitement to violence or hatred; or offering storage or backup services to third parties.

Spam: you may not send unsolicited bulk email or use purchased lists. Each account has an hourly sending limit and automatic protection that pauses sending if it detects abnormal volume or excessive bounces. For campaigns, use a bulk email service with recipients' consent (in the United States, in compliance with the CAN-SPAM Act).

Resources: you may not use CPU, memory, processes or connections in a way that affects the server or other customers. If that happens, we may limit or pause the site or task causing it and notify you so it can be fixed, or offer you a more suitable plan.

If you breach this section, we may suspend the affected service, with notice except in emergencies (for example, an attack or a compromised site), and, if the breach is serious or repeated, terminate the account without a refund.

The content you upload or generate (files, websites, email, databases) is yours. You grant us only the permission needed to host it, copy it as part of backups and display it as you configure it.

We make automatic backups according to your plan and you can make backups from your dashboard, but you are responsible for keeping your own copies off our servers. We are not liable for lost data that is not in a backup.

When an account is cancelled or deleted, its data is erased; we cannot recover it afterwards.

We target 99.9% monthly server uptime, excluding announced maintenance and causes beyond our control (failures of network providers or domain registries, attacks, force majeure or issues in the customer's code). If we fall short in a month due to our own fault, you can request a credit proportional to the downtime on your next invoice.

Support is provided via tickets, email and WhatsApp, in Spanish and English. It does not include programming or designing your website, except as expressly offered by your plan.

We are responsible for providing the services diligently and in accordance with these Terms. To the extent permitted by law, we are not liable for indirect damages, lost profits or loss of data or business, and our total liability for a service is limited to what you paid for it in the 12 months before the event.

Customers in Argentina: these limitations do not apply where Law 24,240 or another mandatory rule does not allow them; in that case the rights that law gives you prevail.

Customers outside Argentina: except as expressly stated in these Terms, the services are provided “as is” and “as available”, without any other express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

You are responsible for your content and your use of the services, and you will indemnify and hold us harmless from third-party claims arising from them.

We may update these Terms. If a change is material, we will notify you by email or in your dashboard at least 15 days before it takes effect. Price changes apply from your next renewal. If you do not agree, you can cancel before the change takes effect.

Before filing any claim, please contact us through the contact page: most issues are resolved there.

Customers in Argentina: Argentine law applies. The courts of the consumer's domicile have jurisdiction. You may also file a claim with the consumer protection authority of your jurisdiction or with the Prior Conciliation Service for Consumer Relations (COPREC).

Customers outside Argentina: the federal laws of the United States and the laws of Slap your brand Corp's state of incorporation apply, without regard to their conflict-of-law rules, unless the law of your country gives you protection that cannot be waived. Claims must be brought on an individual basis and not as part of a class action, to the extent permitted by law.

For questions about these Terms, write to [email protected] or use the contact page.