If you're not receiving
- Does the domain point to Fodenflow? If you changed the name servers recently, it can take up to 48 hours. See this guide.
- Are the MX records ours? If you changed them (for example to Google Workspace), email goes to that service, not to your mailboxes. Check the DNS zone.
- Is the mailbox paused? In Email, a paused mailbox doesn't receive or send. See why it happens.
- Is there space? If the plan's storage (or the mailbox limit) is full, the mailbox stops receiving. Check it in the Overview.
- Did the filter stop it? Our spam filter stops spam and viruses. If a legitimate email didn't arrive, contact us with the sender, date and time.
If you can't send
Compare your app with the IMAP and SMTP settings: the outgoing server is server01.fodenflow01.com, port 587 with STARTTLS (or 465 with SSL/TLS), with the mailbox's username and password. Also try webmail: if it works there, the problem is in the app.
If your emails land in spam
Make sure your domain has SPF, DKIM and DMARC. If it uses our name servers, we set them up; if not, turn on DKIM from SSL in your hosting (the Enable DKIM button for each domain) and add the records at your DNS provider.
Avoid sending the same message to many people from your mailbox and skip subjects like “FREE!!”. For campaigns use Email Marketing; for your store or app notifications, Transactional Email.
If none of this solves it, open a request with the topic Email, the affected mailbox and, if you have it, the error message you got back. When you're signed in, the AI Assistant can also check your domain's email setup.
Ask the assistant
Still have a question about this? Ask the assistant.
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