To protect your domain and the server (and keep your email out of spam folders), each mailbox has an hourly sending limit: below 100 messages per hour. That's more than enough for normal personal or business use.
What happens if a mailbox goes over
We check sending every hour. If a mailbox sends more than the limit, we pause it automatically and email you. The most common cause is that someone got hold of its password and is using it to send spam.
How to resume it
- Open your hosting and go to Email. The mailbox shows as Paused in Your mailboxes.
- Click Change password and set a new, strong one that you don't use anywhere else.
- Click Resume.
- Update the new password in your email apps.
We also alert our team when a website (a form or a WordPress site, for example) sends a lot of email in an hour. Nothing is paused in that case: we check whether it's legitimate or an infected site.
For newsletters or bulk sending, use Email Marketing, and for your app or store emails, Transactional Email: they're built for that. If the messages were yours and you need to send more, contact us and we'll look into it.
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- Create a mailbox on your domainSet up addresses like [email protected] from your hosting's Email section, and manage them: password, storage limit, pause and webmail.