Hosting, WordPress, Cloud, Website Builder, AI Builder and Email Hosting plans come with a 30-day guarantee from your first purchase. If it's not for you, we refund what you paid for the plan and its add-ons.
What the guarantee doesn't cover
- Domains already registered: registration is paid when it happens and can't be undone.
- Renewals.
- Services you buy again after using the guarantee.
How to request it
- Go to Support and click New request.
- Choose the Billing and payments topic and the service, and tell us you'd like to use the guarantee.
- Click Send request. We cancel the service and refund your money.
Refunds go back to the payment method you used, within that payment provider's timeframe. If you're in Argentina and it's been less than 10 days, you can also use the withdrawal button.
Ask the assistant
Still have a question about this? Ask the assistant.
Was this article helpful?
Related articles
- Withdrawal button (Argentina)If you're in Argentina, you can withdraw from a purchase within 10 calendar days, at no cost and without giving a reason.
- Cancel a serviceCancel a plan from My services. It won't renew and stops working when the paid period ends.
- Which plan is right for me?A quick guide to choosing between Web Hosting, Cloud, Website Builder, AI Builder and Email Hosting.